Subject: Fwd: TID: 20494834 - Broker DE - Borussia Dortmund vs Fortuna Dusseldorf 1895 eV - 11/05/2019 - Buyer want full refund because replacement tickets not good for her
From: Ashwinee Latchayya <[email-masked]>
To: Maksim Semenov <[email-masked]>
Date: Thu, 25 Apr 2019 05:01:03 -0700 (MST)

Hi Maks, 

I see you've moved out of rep and escalated for a refund already. 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 24 April, 2019 19:01:57 
Subject: TID: 20494834 - Broker DE - Borussia Dortmund vs Fortuna Dusseldorf 1895 eV - 11/05/2019 - Buyer want full refund because replacement tickets not good for her 

Hi Ash 

With reference to above TID please check case. 

First tickets were stuck in transit. Then we provided to buyer replacement tickets with information about partial refund and voucher. agata.domanska follow uped this case because buyer didnt see our offer. 

Now buyer contacted us informing that she dont need new tickets and want full refund. 

Regards 
Maks