Subject: Fwd: Cases list
From: Ashwinee Latchayya <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Thu, 25 Apr 2019 04:09:12 -0700 (MST)

Hi Ed, 

21048953: Make sure that the SS agent dealing with the case takes ownership - done 
21382806: Email bounce - event over you can wrap up 
21373635: Email bounce - Flag to Mike to assign to a PT agent 
20761722: Follow up as i was unable to wrap up - not flagged to me 
20754159: Flagged to EDM - done 
21393730: Case was flagged to break the chain - reflagged 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 22:31:51 
Subject: Cases list 

Hi Ash, 

I have set all my follow ups for 26/04/2019 

21048953: Make sure that the SS agent dealing with the case takes ownership - done 
21382806: Email bounce 
21373635: Email bounce 
20761722: Follow up as i was unable to wrap up 
20754159: Flagged to EDM 
21393730: Case was flagged to break the chain 

Can you please assign the following cases to another agents as i will be off for the next 2 days. 
P.S: the above TID's are for the events that are close or issues that have to be solved soon 

Regards, 
Edivaldo