Subject: 21446865 - Fan Seller - Mutua Madrid Open 2019 - Finals Pack - 11/05/2019 - Issues uploading tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: melisa nunez <[email-masked]>
Date: Thu, 25 Apr 2019 03:07:22 -0700 (MST)

Hi, 

With reference to the above TID ; the seller claims the previous tickets were invalidated and new ones were re issused. We've come across several cases like this recently for this event. 

We've requested the seller to provide us with the ticket and we can see the tickets provided are both sessions (day & night). 

Another agent have deleted the tickets but not uploaded anything but instead wrapped up the case. As we can only upload two tickets (only 2 slots available while uploading) - can we forward the tickets attached to the buyer of the above TID please. 

Buyer's name: Lina Arango ramirez 
Buyer's email address: [email-masked] 

Kind Regards, 
Ash 

From: "melisa nunez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 19:12:42 
Subject: 21446865 - Fan Seller - Mutua Madrid Open 2019 - Finals Pack - 11/05/2019 - Issues uploading tickets 

Hi Ashwinee 

With reference to TID: 21446865, this event is for 2 sessions (day and night) and for each one, a tix has to be uploaded. The seller could only upload tix for night session so she sended the remaining files as attached. 

Could please review the case and send this tix directly to buyer? 

Thank you for your cooperation. 

Kind Regards 
Melisa