Subject: Re: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges
From: Ashwinee Latchayya <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Cc: melisa nunez <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>
Date: Thu, 25 Apr 2019 02:06:32 -0700 (MST)

Hi Edi, 

It is the seller's responsibility to provide us with a TN showing tickets were sent with a traceable method. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]>, "Jessica Renaud Aparecido" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 17:18:09 
Subject: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges 

Hi Ash, 

In reference to the above TID. The above transaction was substituted as the TN did not show that the tickets were shipped 
The seller stated that UPS collected the ticket. 

Agent Melisa contacted the buyer who confirmed that the tickets were delivered 2 months ago, which means that the tickets sent by the seller on 19307570 were delivered successfully as the new transaction (19307570) state is Pending Seller Confirmation. 

As this was the carrier's fault, can we get TL approval to remove the charges here, record success for the seller(TID 19307570) and do something about the tickets on TID 21444557. 

Regards, 
Edivaldo