Subject: Fwd: 20227300 / Fan Seller / David Garrett / 04/05/2019 19:00 / Seller needs to be contacted
From: Ashwinee Latchayya <[email-masked]>
To: Maksim Semenov <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Wamiq Ahmad <[email-masked]>
Date: Tue, 23 Apr 2019 02:43:35 -0700 (MST)

Hi Maks, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Wamiq Ahmad" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 15:05:43 
Subject: Fwd: 20227300 / Fan Seller / David Garrett / 04/05/2019 19:00 / Seller needs to be contacted 

HI Ash, 

Can you please assign this cas to Maksim, Seller requested russian speaker. 
The tickets have been returned by carrier Broder customs to the seller hence we need to ask seller if they can re-ship the tickets. 

Kind Regards 
Sankarshan Rajan 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 15:02:33 
Subject: 20227300 / Fan Seller / David Garrett / 04/05/2019 19:00 / Seller needs to be contacted 

Hi Sankarshan, 

In rergards to the above mentioned TID, the tickets returned to sender due to customs, no attempt was made to buyer address, we need to contact seller and ask if is possible to reship those tickets, if not, buyer entitle to replace/refund. I have tried to contact the seller but she do not understand English and speaks Russian/Czech can you please re-assign this case to a Russian speaking agent so that he can request the seller to attempt to reship the tickets. 

Regards, 
Wamiq