Subject: Fwd: [email-masked] - Russian call back
From: Ashwinee Latchayya <[email-masked]>
To: Maksim Semenov <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Khalid Asad <[email-masked]>
Date: Mon, 22 Apr 2019 07:58:48 -0700 (MST)

Hi Maksim, 

Please take ownership of this case. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Khalid Asad" <[email-masked]> 
Sent: Monday, 22 April, 2019 20:20:42 
Subject: Fwd: [email-masked] - Russian call back 

Hi Ash, 

In reference to the Case ID: 16125484, Agent received a case with banner to call the customer. 
The agent when called found it the customer was a seller who has been blocked. The customer wanted to know why he was blocked 
and would he be paid for his successful sales. The seller has also requested for a russian speaker to call them. 

Agent has received the following information: Phone no : 0731206506 email: [email-masked]. 

Can you please check if Maksim can make this call and check what exactly can be done for this seller. 

PS: Please assist him when he makes the call as he is new. 

Kind Regards 
Sankarshan Rajan 

From: "Khalid Asad" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 22 April, 2019 19:52:11 
Subject: Re: [email-masked] - Russian call back 

Hi Sankarshan, 

The Case ID: 16125484. 
Phone no : 0731206506 

Regards 
Khalid 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Khalid Asad" <[email-masked]> 
Sent: Monday, April 22, 2019 5:52:56 PM 
Subject: Re: [email-masked] - Russian call back 

Hi Khalid 

Do you still have the CASE ID and the phone number for this seller. 

Kind Regards 
Sankarshan Rajan 

From: "Khalid Asad" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Sunday, 21 April, 2019 19:13:10 
Subject: [email-masked] - Russian call back 

Hi Sankarshan, 

With regards to the customer email ([email-masked]), seller has been blocked by fraud. As there were 4 contacts so I was prompted to call. I called seller and he asked me to talk to someone in Russian. He wants to know what security criteria he has breached and will he be paid for previous sales? 

Please assign some russian agent to call seller. 

Regards 
Khalid