Subject: Fwd: 21333942 - Fan Seller - AC Milan vs Lazio - Coppa Italia 2018-19 - 24/04/2019 20:45 - Tickets not personalised by the seller
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, Rebecca Ballanti <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Date: Mon, 22 Apr 2019 05:45:57 -0700 (MST)

Hi Caleb, 

Valentina is on holiday for a week. 

@Rebecca can you take ownership of this case. Call the seller and request the seller to personalise the tickets. 

Kind Regards, 
Ash 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Ribhu Vrat" <[email-masked]> 
Sent: Monday, 22 April, 2019 00:58:46 
Subject: Fwd: 21333942 - Fan Seller - AC Milan vs Lazio - Coppa Italia 2018-19 - 24/04/2019 20:45 - Tickets not personalised by the seller 

Hi Ash, 

Can you please reassign this case to Valentina.bonente as she was working on it and the seller is from italy ? 

Regards 
Caleb 

From: "Ribhu Vrat" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Monday, 22 April, 2019 00:46:46 
Subject: 21333942 - Fan Seller - AC Milan vs Lazio - Coppa Italia 2018-19 - 24/04/2019 20:45 - Tickets not personalised by the seller 

Hi Caleb, 

With reference to TID: 21333942, Buyer here called informing their tickets are still not personalised. Agent Valentina.bonente was following up on the case but the follow up is overdue. I have tried to call seller but they have not responded and have emailed them to personalise the tickets. Can we please assign this case to a day shift Italian agent to call seller again to get the tickets personalised in time. 

Regards, 
Ribhu