Subject: 21284085 - Broker US - Los Angeles Clippers vs Golden State Warriors - NBA PLayoffs 2019 - Conference Quarterfinals - Home Game 2 - 21/04/2019 - no tickets received
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>, Anurag Pradhan <[email-masked]>, Malobika Purkayastha <[email-masked]>
Date: Sun, 21 Apr 2019 04:22:32 -0700 (MST)

Hi Parvez, 

Can you assign this to a night shift agent to call the buyer and ask her to select the refund section on the link. 

The buyer is already in the US and was sleeping when Wamiq called her. 

She has informed Wamiq that the link wasn't working and hence purchased new tickets on viagogo 21419839. 

Kind Regards, 
Ash 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 21 April, 2019 16:46:40 
Subject: Re: 21284085 - Broker US - Los Angeles Clippers vs Golden State Warriors - NBA PLayoffs 2019 - Conference Quarterfinals - Home Game 2 - 21/04/2019 - no tickets received 

Hi Ash, 

In regards to the above mentioned TID. the buyer has made a separate order 21419839 on viagogo and purchased new set of 11 tickets. The buyer has requested for a full refund for this order now. 

Regards, 
Wamiq 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Wamiq Ahmad" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]>, "Malobika Purkayastha" <[email-masked]> 
Sent: Sunday, 21 April, 2019 14:38:32 
Subject: Fwd: 21284085 - Broker US - Los Angeles Clippers vs Golden State Warriors - NBA PLayoffs 2019 - Conference Quarterfinals - Home Game 2 - 21/04/2019 - no tickets received 

Hi Wamiq, 

Please take ownership of this case. 

Kind Regards, 
Ash 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Malobika Purkayastha" <[email-masked]> 
Sent: Sunday, 21 April, 2019 04:54:47 
Subject: Fwd: 21284085 - Broker US - Los Angeles Clippers vs Golden State Warriors - NBA PLayoffs 2019 - Conference Quarterfinals - Home Game 2 - 21/04/2019 - no tickets received 

Hi Ash, 

Please assign this case to a day shift agent to check with the buyer for their preference to flag further. 

Regards, 

Anurag 

From: "Malobika Purkayastha" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 21 April, 2019 04:42:54 
Subject: 21284085 - Broker US - Los Angeles Clippers vs Golden State Warriors - NBA PLayoffs 2019 - Conference Quarterfinals - Home Game 2 - 21/04/2019 - no tickets received 

Hi Anurag, 

With reference to TID: 21284085, buyer emailed us informing that she is not able to select the link as the link has expired. The event is 20 hours away and can not call the buyer as the time is not relevant to call. 

Kindly please re-assign the case to morning agent. 

Kind regards, 
Malobika