Subject: FW: [Wiki Update] - Tickets never received / Wrong Tickets
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Fri, 19 Apr 2019 14:53:25 +0000

Hi all,

To go along with the new modules for Wrong Ticket and Tickets Not Received the wiki pages have been updated.

Please inform the agents to read through these wiki pages to ensure they understand the processes.

Kind regards,
Brian

From: Jana Garbe
Sent: Friday 19 April 2019 15:51
To: Robert Cosgrove <[email-masked]>; Stephen Blake <[email-masked]>; Brian Sexton <[email-masked]>
Subject: [Wiki Update] - Tickets never received / Wrong Tickets
Importance: High

Hi all,

Along with the updates that have been communicated to the agents, we have now also updated the Wiki.

Wrong Tickets

Investigation: https://ols.talentlms.com/unit/view/id:4390
Workflow: https://ols.talentlms.com/unit/view/id:4386
No Refund Workflow: https://ols.talentlms.com/unit/view/id:4387
Returns Addresses: https://ols.talentlms.com/unit/view/id:4389
Troubleshooting: https://ols.talentlms.com/unit/view/id:4388

Shipping and Delivery Issues:

Tickets never received (Delivery Issues): https://ols.talentlms.com/unit/view/id:4385

Kind regards,

Jana Garbe
Training & Quality
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