Subject: Re: 20796107 - Seller Primary - Manchester United vs Chelsea FC - Hospitality - 28/04/2019 16:30 - Address Issue
From: India Inbox <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rebecca Ballanti <[email-masked]>
Date: Thu, 18 Apr 2019 18:37:16 +0000

Hi there,

I understand your concern, but I just had a similar case and answer from primary was the following:

Therefore my answer.
Please let buyer know tickets are getting ready to be shipped and if everything goes as expected, tickets will be shipped to home DA.

Please let me know if buyer comes back.

Thanks,

Ana.
________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: Thursday, April 18, 2019 6:13 PM
To: India Inbox; Brian Sexton
Cc: Rebecca Ballanti
Subject: Re: 20796107 - Seller Primary - Manchester United vs Chelsea FC - Hospitality - 28/04/2019 16:30 - Address Issue

Hi Ana,

Thank you. We are aware the DA can't be changed however we would like to make sure the tickets aren't sent to the wrong place.

We've often come across cases whereby due to CSL error tickets are sent to the DA rather than the travel address on time for the event.

As the seller is primary here, can you check whether we could perhaps inform Primary about this.

Kind Regards,
Ash

________________________________
From: "India Inbox" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Cc: "Rebecca Ballanti" <[email-masked]>
Sent: Thursday, 18 April, 2019 23:37:54
Subject: Re: 20796107 - Seller Primary - Manchester United vs Chelsea FC - Hospitality - 28/04/2019 16:30 - Address Issue

Hi there,

As you can see, buyer already provided that info that can be shown under transaction tab. Since TS is in pending shipment, DA cannot be changed anymore.

Once tickets are shipped, buyer will be able to track them.
Thanks,

Ana.
________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: Thursday, April 18, 2019 5:49 PM
To: India Inbox
Cc: Rebecca Ballanti
Subject: 20796107 - Seller Primary - Manchester United vs Chelsea FC - Hospitality - 28/04/2019 16:30 - Address Issue

Hi,

With reference to the above TID ; the buyer is travelling for the event.

We have been provided with both a primary address and Travel address.

The buyer claims that she called her hotel to inform about a possible package she would be expecting but the hotel stated they do not accept package unless the guest has checked in.

Can we make sure that tickets are sent either to:

The delivery address before 27/04/19

Harriet Matete
L'Heritage
Mont Es Croix
Rue de la Pointe
St Brelade
Jersey
JE3 8EN

or

To the travel address (only after the buyer has checked it)
Date: 27/04/19

Harriet Matete
Principle Manchester Hotel
Oxford Street Manchester
GB
M60 7HA

Kind Regards,
Ash

________________________________
From: "Rebecca Ballanti" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Thursday, 18 April, 2019 15:22:33
Subject: 20796107 - Seller Primary - Manchester United vs Chelsea FC - Hospitality - 28/04/2019 16:30 - Buyer is afraid tickets will reach hostel before her

Hi Ashwinee,

In reference to TID 20796107,
The buyer will be travelling for this event and was already asked to provided a LDA.
However, the buyer informed us that their hostel only accept the mail if the guest has already reached the hostel.
The order is a primary order, is there a way to delay the shipping till proper time?
As per now, the tickets haven't been shipped yet.

Regards,
Rebecca