Subject: 20197339 - Broker DE - Borussia Mönchengladbach vs SV Werder Bremen - 07/04/2019 18:00 - Can you please re-assign this
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Thu, 18 Apr 2019 10:42:28 -0700 (MST)

Hi, 

With reference to the above TID : the buyer claims to have been Ragged and has also initiated a chargeback. 

We would have escalated to PT for them to take a look but PT woul normally not action on CB cases where we are contesting. 

Stephaine has requested for proof which has been provided. 

Can she take a look please. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 18 April, 2019 18:11:02 
Subject: 20197339 - Broker DE - Borussia Mönchengladbach vs SV Werder Bremen - 07/04/2019 18:00 - Can you please re-assign this 

Hi Ashwinee, 

With reference to TID: 20197339 the buyer of the tickets has provided us the proof of RAG as checked he was requested a proof of wrong tickets as Chargeback is Initiated. 

There is also a note from Stephanie.Keres Wrap Up - Buyer reported Wrong tickets to PayPal Emailed buyer requesting proof by 17/04/2019 but as checked the buyer has provided the proof of RAG. 

I can not escalate for a refund for the buyer as a charge back is contested and the buyer has also provided the details requested by the agent. So could you please check with it and flag it to the relevant team so that this could be looked at and re-assigned to the same agent so that it could be actioned. 

Thank You for your consideration. 

Kind Regards, 
Karanjeet