Subject: 19274125 - Broker UK - Armin van Buuren - 18/04/2019 22:00 - Buyer didn't receive tickets on AXS
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Rebecca Ballanti <[email-masked]>
Date: Thu, 18 Apr 2019 09:52:09 -0700 (MST)

Hi Parvez, 

According to the latest update we've received, AXS have advised there is a delay with the transfers and the tickets should become available shortly. 

Can you assign an IT agent to check if the buyer has eventually received the tickets for this event and if not, perhaps you can flag this to the night POC. 

FYI, the number is from UK but the buyer is Italian. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 18 April, 2019 21:55:28 
Subject: Re: 19274125 - Broker UK - Armin van Buuren - 18/04/2019 22:00 - Buyer didn't receive tickets on AXS 

HI Ashwinee, 

I just talked with the buyer and he hasn't received his tickets yet. 
The event is in five hours and my shift finishes in next 30 minutes. 
Can I ask you to re-assign the case to another agent? 

Regards, 
Rebecca 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Rebecca Ballanti" <[email-masked]> 
Sent: Thursday, 18 April, 2019 20:32:54 
Subject: Re: 19274125 - Broker UK - Armin van Buuren - 18/04/2019 22:00 - Buyer didn't receive tickets on AXS 

Hi Rebecca, 

According to the latest update we've received, AXS have advised there is a delay with the transfers and the tickets should become available shortly. 

Can you call the buyer before your shift ends to ensure he/she received the tickets. If the buyer confirms she hasn't received the tickets, please flag again. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 18 April, 2019 20:08:53 
Subject: 19274125 - Broker UK - Armin van Buuren - 18/04/2019 22:00 - Buyer didn't receive tickets on AXS 

HI Ashwinee, 

In reference to TID 19274125 
The buyer provided screenshots of Flash Mobile app certifying that he didn't receive tickets for the event yet. 
However, on our website the tickets result as uploaded on 15/04/2019 20:07 and 'Not downloaded' by buyer. 
The event is in 6 Hours, can you ask the Broker to send tickets on Flash Mobile app again? 

Regards, 
Rebecca