Subject: 17587577 - Broker US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 2 - 19/04/2019 - buyer did not receive his tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Maksim Semenov <[email-masked]>
Date: Thu, 18 Apr 2019 05:17:05 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims that he won't be travelling for the event as he didn't get his visa to the US. 

He however claims he would like to receive his tickets at his home address. 

The buyer was upset about this and claims we should have sent the ticket to his home address a long time back. 

We xplained we needed an LDA due to late release but he was unhappy with the answer. 

Could SS team request the Broker US to ship to the buyer's delivery address. 

VIKTAR PAULENKA 
Mayakovsky 101b 
Minsk 
220006 
BY 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 17:29:47 
Subject: TID: 17587577 - Broker US - Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 2 - 19/04/2019 - buyer did not receive his tickets 

Hi 
Ashwinee 

Please check this case 

For along time buyer know that he can not get visa and attend the event. 

We emailed buyer many times about travel delivery address but he did not answer. He tried to re sell tickets himself but unsuccessfully. 

After phone call with buyer he ask about full refund because he did not receive his tickets. 

Regards 
Maksim