Subject: 19331119 - Broker UK - Armin van Buuren - 18/04/2019 22:00 - AXS download issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Tanu Tomar <[email-masked]>
Date: Thu, 18 Apr 2019 01:58:34 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims he has received an email from AXS regarding the tickets but she was unable to download the tickets. She called AXS and was informed that the seller needs to deregister the tickets only then the buyer will be able to download them.. 

Can SS team contact the UK Broker to investigate this issue please. 

Kind Regards, 
Ash 

From: "Tanu Tomar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 18 April, 2019 14:16:18 
Subject: TID: 19331119 -Broker UK -Armin van Buuren-18/04/2019 22:00 - AXS download issue 

Hi, 

With reference to TID:20532301, Buyer call and explain that she cannot download the tickets because according to AXS original seller has to deregister the tickets than only the buyer can download the tickets 

Can you please check with broker. 

Regards 
Tanu Tomar