Subject: 20881679 - Broker PT - FC Porto vs Liverpool - Quarter Finals - Champions League 2018-19 - 17/04/2019 - Buyer emailed that received incorrect tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Maksim Semenov <[email-masked]>
Date: Wed, 17 Apr 2019 07:19:42 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer purchased tickets for Bancada Coca Cola - Behind the Goal and received tickets for section 23 which isn't on our venue map. 

Agent David flagged this to TL Felipe 6 days ago but there hasn't been any resolution on this case yet. 
Can we check if there's any update please as the event is in 4 hours. 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 19:40:34 
Subject: TID: 20881679 - Broker PT - FC Porto vs Liverpool - Quarter Finals - Champions League 2018-19 - 17/04/2019 - Buyer emailed that receiveв incorrect tickets 

Hi 
Ashwinee 

Please check case 

Buyer received the correct tickets because they purchased tickets in the Bancada Coca Cola - Behind the Goal and received that section - however on our website we did not specify whether these were home or away tickets and the buyer did not specify that he just assumed. However I can conclude that these are indeed correct tickets. But buyer emailed us that he is still waiting a corrective action from our side for his issue as the event is scheduled tonight. 

Regards 
Maksim