Subject: RE: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue
From: Amanda Rolim <[email-masked]>
To: India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Tue, 16 Apr 2019 17:11:10 +0000

Hi Jose,

We checked the event and it's all good from our end, therefore no EDM Error here.

I believe that's not a case for EDM Team.

Please let us know if you have any further questions.

Kind regards,
Amanda

From: India Inbox
Sent: Tuesday, April 16, 2019 1:04 AM
To: On-call Data Management <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; Ashwinee Latchayya <[email-masked]>
Subject: Re: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue

Hi,

Seller listed as half entry but when he sold tickets the section changed to full entry.

Please can this be checked?

·         Event ID : 3619192
·         Event : Sandy & Junior View<http://www.viagogo.com/ww/E-3619192>
·         Venue: Allianz Parque, São Paulo, BR View<http://maps.google.com/?q=Allianz%20Parque+S%C3%A3o%20Paulo+BR>
·         Event Date:
25/08/2019 20:00

Kind regards

Jose

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 15 April 2019 13:50:31
To: India Inbox
Cc: Edivaldo Manuel Augusto Pereira
Subject: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue

Hi,

The history here is slightly strange and we tried with the investigation tool to find out what happened but in vain.

The seller created a listing on 01/04 (see attached). The seller listed for student concession tickets.

Tickets were purchased (TID - 21172903 on 04/04 ) and on the confirmation email (see attached) it says 'whole' which means full priced ticket.

The seller claims not having changed the listing and we've also checked with the investigation tool to see whether any changes were made to the listing but we didn't find any such thing.

Can this be checked from your end or may be CSR so that we can be sure the seller has himself edited the listing so that the agent take can appropriate action here.

Kind Regards,
Ash

________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 15 April, 2019 14:09:01
Subject: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Wrong seller charge

Hi Ash,

In reference to the above TID. The seller of this transaction contacted us as his sale was substituted due to the wrong type of tickets (concession student) sent to the buyer.
He claimed that the listing was created as concession student tickets which can be verified on the listing notes of the email sent to confirm that the listing(381270995) was active. However, when tickets were sold, CSL shows that the tickets are full priced which caused the sale to be substituted and seller will be charged.

Can you please flag this to the concern department as it seems to be an error from our end and not the seller's fault.
Find attached the email that was sent to the seller confirming that listing is active and the listing notes.

Regards,
Edivaldo