Subject: Fwd: TID: 21084234 - Broker ES - Sevilla FC vs Valencia - 31/03/2019 - wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Maksim Semenov <[email-masked]>
Date: Tue, 16 Apr 2019 09:05:07 -0700 (MST)

Unfortunately, we are unable to offer you a refund as you did not download your new Etickets to attend your event. 

As informed earlier, we sent you an email on 29/03/19 2 days before the event requesting you to download your tickets. 

If you are unhappy with our investigation and wish to make a complaint please send your correspondence to [email-masked] 

Once again, I am sorry it is not possible for us to provide you with a refund. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Maksim Semenov" <[email-masked]> 
Sent: Tuesday, 16 April, 2019 12:53:31 
Subject: Fwd: TID: 21084234 - Broker ES - Sevilla FC vs Valencia - 31/03/2019 - wrong tickets 

Hi Maksim, 

The tickets for this order was subbed but the buyer has used tickets for the previous transaction. 

Once subbed, the buyer was requested to download the tickets (automatic email). That email was sent 2 days before the event (and the email was opened by the buyer) however the buyer failed to use the new tickets but used the previous one which were invalidated by Primary. 

The buyer isn't entitled for a refund. Use the blurb ' rejecting a claim'. 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 15 April, 2019 22:24:51 
Subject: TID: 21084234 - Broker ES - Sevilla FC vs Valencia - 31/03/2019 - wrong tickets 

Hi Ashwinee, 

With reference to the above TID, Buyer got RAG as he used the e.tickets sent to him on 25/03/2019, although we have sent correct e tickets download link to buyer on 29/03/2019. 

Buyer have not downloaded the tickets sent to him on 29/03 as no one informed buyer that the tickets which were sent previously are incorrect. 

Can we issue refund or voucher for this buyer as no one informed buyer that the previously sent tickets were incorrect. 

Kind Regards 
Maksim.