Subject: 19455168 - Power Seller US - The Revivalists - 08/03/2019 20:00 -
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Rebecca Ballanti <[email-masked]>
Date: Tue, 16 Apr 2019 09:00:23 -0700 (MST)

Hi, 

With reference to the above TID ; I see that Jacklyn from CSNY was working on this. 

Can we check for an update from the seller here please. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 16 April, 2019 13:54:08 
Subject: 19455168 - Power Seller US - The Revivalists - 08/03/2019 20:00 - 

Hi Ashwinee, 

In reference to TID 19455168, 
The case had already been flagged to TL Mansi multiple times and is a follow up from agent Vikram Diwan: 
the buyer was chasing a refund as she didn't receive the tickets on time for event. 
The tracking number is not available. 
According to work-item the seller shipped through mail and when asked for Tracking number there was no response. 
The buyer has now been refunded but we were advised to review with a TL as 
CSNY were contacting seller to get TN and we must confirm further action. 

Regards, 
Rebecca