Subject: Re: 21300178 - Broker DE - Basel vs Grasshoppers - 13/04/2019 19:00 - System error
From: Ashwinee Latchayya <[email-masked]>
To: Rebecca Ballanti <[email-masked]>
Date: Mon, 15 Apr 2019 23:47:06 -0700 (MST)

Hi Rebecca, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 15 April, 2019 22:18:15 
Subject: 21300178 - Broker DE - Basel vs Grasshoppers - 13/04/2019 19:00 - System error 

Hi Ashwinee, 

In reference to TID 21300178, 
The case has been solved already but for some reasons agents are unable to wrap it up. 
Even when replying, this message is shown: 

"Error! This is related to a claim, you need to reply to the customer before wrapping up." 

I put it on follow up for now. Can you wrap it up? 

Regards, 
Rebecca