Subject: Fwd: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Mon, 15 Apr 2019 22:03:50 -0700 (MST)

Hi Caleb, 

This was flagged to me but as this was escalated by Sankarshan, I emailed him for an update. 

Please find the email thread below. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 12 April, 2019 09:53:40 
Subject: Fwd: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 

Hi Ash, 

Please refer to the thread below. 

Kind Regards 
Sankarshan Rajan 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Daniel Khing" <[email-masked]> 
Sent: Wednesday, 20 March, 2019 10:24:18 
Subject: Fwd: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 

Hi Daniel, 

Please refer to the below thread. 

Kind Regards 
Sankarshan Rajan 

From: "Lincoln Ferreira" <[email-masked]> 
To: "india inbox" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 22:06:07 
Subject: Re: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 

Hi Breda, 

Seller transferred on Feb 16th, please see below. 

Kind regards, 

Lincoln Ferreira 
CS.NY Seller Support US-CA 
[email-masked] 
(415) 429-1056 Ext. 4646 

From: India Inbox 
Sent: Wednesday, March 13, 2019 6:06:06 AM 
To: Sankarshan Rajan; CS.NewYork 
Subject: Re: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 

[ mailto:[email-masked] | @CS.NewYork ] 

Can we look into this further ? 

Kind regards 

Breda 

From: Sankarshan Rajan <[email-masked]> 
Sent: Wednesday 13 March 2019 10:05:04 
To: India Inbox 
Subject: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 
Hi There, 

With reference to the TID: 20456507, The buyer still claims they did not get the tickets and is asking for a refund. 
Agent has investigated the case and found out that the proof provided by the seller shows tickets transfferred at 8 Pm on the day of the event, However according to our recordds the event was at 5 PM. 
Seller also provided the proof of re-transfer to us one day after the event. 

Can we please look into this issue further and check if buyer is eligible for a refund. 

Thank you and Regards 
Sankarshan Rajan 

From: "Egglisten Samuel" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 13 March, 2019 14:21:45 
Subject: 20456507- Broker US - San Diego Fleet vs. Salt Lake Stallions - 09/03/2019 17:00 - Tickets not delivered 

Hi Sankarshan, 

The buyer claims that she have never received the tickets on the Ticket Master. Upon asking for the proof the buyer sent us the screenshot of her ticket master account which was showing empty. Buyer asking for full refund. On the other hand the seller also sent us the screenshot of uploading the tickets on ticket master. But he tried to upload it on Sat 9th March at 8 PM but the event was on 5 PM. 

Please confirm if in this case we could refund the buyer as the buyer never received the tickets on the first place. 

Thank You for your consideration, 

Kind Regards, 
Egglisten