Subject: Re: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue
From: Ashwinee Latchayya <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 15 Apr 2019 09:11:56 -0700 (MST)

Hi Stephen, 

Can you take another look at the listing ID and the email sent to the seller please. 

You can also refer to the screenshots. 

Kind Regards, 
Ash 

From: "India Inbox" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Monday, 15 April, 2019 21:35:54 
Subject: Re: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue 

Hi All, 

From what I can see the tickets had always been listed as " Limited or restricted view, Full priced ticket - anyone can use, No Under 14s". 

Thanks 

Stephen 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Monday 15 April 2019 13:50:31 
To: India Inbox 
Cc: Edivaldo Manuel Augusto Pereira 
Subject: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Listing Issue 
Hi, 

The history here is slightly strange and we tried with the investigation tool to find out what happened but in vain. 

The seller created a listing on 01/04 (see attached). The seller listed for student concession tickets. 

Tickets were purchased (TID - 21172903 on 04/04 ) and on the confirmation email (see attached) it says 'whole' which means full priced ticket. 

The seller claims not having changed the listing and we've also checked with the investigation tool to see whether any changes were made to the listing but we didn't find any such thing. 

Can this be checked from your end or may be CSR so that we can be sure the seller has himself edited the listing so that the agent take can appropriate action here. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 15 April, 2019 14:09:01 
Subject: 21172903 - Fan Seller - Sandy & Junior - 25/08/2019 - Wrong seller charge 

Hi Ash, 

In reference to the above TID. The seller of this transaction contacted us as his sale was substituted due to the wrong type of tickets (concession student) sent to the buyer. 
He claimed that the listing was created as concession student tickets which can be verified on the listing notes of the email sent to confirm that the listing(381270995) was active. However, when tickets were sold, CSL shows that the tickets are full priced which caused the sale to be substituted and seller will be charged. 

Can you please flag this to the concern department as it seems to be an error from our end and not the seller's fault. 
Find attached the email that was sent to the seller confirming that listing is active and the listing notes. 

Regards, 
Edivaldo