Subject: Ticket Invalidated Blurb(Issue is in last line)
From: Naman Dahiya <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 15 Apr 2019 08:04:42 -0700 (MST)

We examined your case. After completing our investigation, we came to the conclusion, Unfortunately, we can not offer you a refund. 

Since you contacted the organizers before the event and said, that you purchased your tickets on viagogo, your tickets have been blocked. 

Unfortunately we connot refund you in this case. 

If the buyer receives the tickets and does not subsequently participate in the event due to their own fault, this is not a guarantee, so no refund will be granted. 

We apologize for any inconvenience this may cause. Our job, however, is to provide a secure and reliable ticket exchange that guarantees that buyers receive tickets they have purchased and that the seller receives payment for them.