Subject: Fwd: 20711476 - Fan seller - Slayer - 07/03/2019 - Assign to Sylvia
From: Ashwinee Latchayya <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sat, 13 Apr 2019 21:21:49 -0700 (MST)

Hi Edi, 

Please use the 'rejecting a claim' blurb and wrap up. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 13 April, 2019 16:13:56 
Subject: 20711476 - Fan seller - Slayer - 07/03/2019 - Assign to Sylvia 

Hi Ash, 

In reference to the above TID. The buyer contacted us stating that he was refunded last month for this issue(RAG), however, the amount has been taken from his account again this month. 
As per the case history he spoke with Sylvia Wu regarding this and she informed him that we cannot refund as he did not print the tickets. 

Can you pleas eassign this case to Sylvia as she is the one who handled the case informed the buyer that we cannot refund him 

Regards, 
Edivaldo