Subject: 18440385 - fan seller - Twenty One Pilots - 25/02/2019 20:00 - New agent assigned to contact seller via phone
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Rebecca Ballanti <[email-masked]>
Date: Thu, 11 Apr 2019 07:18:40 -0700 (MST)

Hi Parvez, 

Can you assign this to an EN calling agent please. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 11 April, 2019 19:31:56 
Subject: 18440385 - fan seller - Twenty One Pilots - 25/02/2019 20:00 - New agent assigned to contact seller via phone 

Hi Ashwinee, 

In regard to the TID 18440385, the transaction shows 'Seller Payment Error'. 

We are unable to pay the seller as he closed his account and a new one isn't set up yet. 

Previous agents attempted few times to contact seller for updates, but with no answer. 

The seller is saying that he never received any call and wants us to call him again. 

As I don't have a phone, please assign the case to another agent. 

Regards, 
Rebecca