Subject: Re: 20731599 - Broker JP - SEVENTEEN - 20/04/2019 - Address Provided
From: melisa nunez <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 11 Apr 2019 03:09:36 -0700 (MST)

Hi Ashwinee 

I tried to call buyert but number is out of service. 

I checked the the travel address on account and seems fine and visible from google maps, so i'm not sure of the issue 

Kind regards 
Melisa Nunez 

From: "Jesper Chuang" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]>, "Brian Sexton" <[email-masked]>, "Tetien Lan" <[email-masked]>, "Rebecca Ballanti" <[email-masked]> 
Sent: Thursday, April 11, 2019 2:57:14 PM 
Subject: Re: 20731599 - Broker JP - SEVENTEEN - 20/04/2019 - Address Provided 

Hi Ashwinee, 

Thanks for the update, unfortunately, the address provided is still not correct. 
The buyer just deleted the building and room and add some number to the address. 

Please ask the buyer to provide an address that can be found using google map. 

If he cannot, we can still ask the seller to send the tickets to the address provided. 

Thanks, 

Jesper 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 11 April 2019 17:04 
To: Jesper Chuang 
Cc: melisa nunez; Brian Sexton; Tetien Lan; Rebecca Ballanti 
Subject: 20731599 - Broker JP - SEVENTEEN - 20/04/2019 - Address Provided 
Hi Jesper, 

The buyer has provided the address you requested. 

Can you take a look please. 

Alejandra Buitrago 
Ichinoya Residence Hall 33-803 
2-1 Tennodai 
Tsukuba, Ibaraki 
305-0006 Japan 

Kind Regards, 
Ash 

From: "melisa nunez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 11 April, 2019 14:27:04 
Subject: Re: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi Ashwinee 

The Buyer already replied with address: 

Alejandra Buitrago 
Ichinoya Residence Hall 33-803 
2-1 Tennodai 
Tsukuba, Ibaraki 
305-0006 Japan 

Kind regards 
Melisa Nunez 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Tetien Lan" <[email-masked]>, "Brian Sexton" <[email-masked]>, "CSLeads.APAC" <[email-masked]>, "Rebecca Ballanti" <[email-masked]>, "Jesper Chuang" <[email-masked]> 
Sent: Thursday, April 11, 2019 1:40:42 PM 
Subject: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi Melisa, 

The buyer seems to have provided us with an incorrect in Japan. 

An english email was sent to the buyer but as the buyer is from Colombia, can you call the buyer and request her to provide us with a correct address please. 

Also please mention in your cian - this case was reassigned to you to call the ES customer as Rebecca is an IT speaking agent. 

Kind Regards, 
Ash 

From: "Jesper Chuang" <[email-masked]> 
To: "Tetien Lan" <[email-masked]>, "Brian Sexton" <[email-masked]>, "CSLeads.APAC" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Rebecca Ballanti" <[email-masked]> 
Sent: Thursday, 11 April, 2019 13:29:51 
Subject: Re: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi all, 

Seller informed he might input the TN of another order to this order. 

Seller is asking for an address, he will resend the tix 
Address is not correct, asked for a correct address 
Please let me know if the buyer replies 

Thanks, 

Jesper 

From: Jesper Chuang 
Sent: 11 April 2019 10:09 
To: Tetien Lan; Brian Sexton; CSLeads.APAC 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: Re: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 
Hi all, 

Sent a mail to the seller checking what happened. 
The address the buyer provided is not a correct address. 
The buyer only put the building name in the address, not the full correct address. 

For JP address usually there are 3 numbers, 2 at least for example: 
1 Chome-2-1 Asahichō, Shiroishi-shi, Miyagi-ken 989-0223, Japan 
1-2-1 Asahichō, Shiroishi-shi, Miyagi-ken 989-0223, Japan 
1丁目 2-1 Asahichō, Shiroishi-shi, Miyagi-ken 989-0223, Japan 

Thanks, 

Jesper 

From: Tetien Lan 
Sent: 11 April 2019 09:41 
To: Brian Sexton; CSLeads.APAC; Jesper Chuang 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: Re: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

[ mailto:[email-masked] | @Jesper Chuang ] 

Thanks, 

David 

From: Brian Sexton 
Sent: Wednesday, April 10, 2019 11:17:59 PM 
To: CSLeads.APAC 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: FW: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi, 

Could someone please check this with the Broker JP? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Wednesday 10 April 2019 15:22 
To: India Inbox <[email-masked]> 
Cc: Rebecca Ballanti <[email-masked]> 
Subject: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi, 

With reference to the above TID ; the buyer is chasing tickets. 

According to the tracking number provided the tickets were delivered to Setagaya and the buyer's address is in Tsukuba. 

Can SS team contact the seller to check if the tracking number provided is correct please. 

Kind Regards, 

Ash 

From: "Rebecca Ballanti" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 10 April, 2019 13:32:19 
Subject: 20731599 - Broker JP - SEVENTEEN - Date : 20/04/2019 17:00 - Tickets weren't shipped to the right address 

Hi Ashwinee, 

The tickets were supposed to be delivered with Japan Post - Letter Pack Light (Domestic) 

at the following address: 

Ichinoya Residence Hall 

Building 33 Room 803 

Tennodai 

Tsukuba, 305-0006, JP 

The address is correct on our site and the state of Transaction is: In transit. 

But according to Japan Post's tracking number, the final delivery happened in: 

04/09/2019 10:19 Final delivery 

Setagaya 

Tokyo, 154-8799 

Japan 

Regard, 

Rebecca