Subject: 20946231 - Broker DE- RB Leipzig vs Hertha BSC - 30/03/2019 - Buyer is chasing voucher
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Caleb Lundinga Lodi <[email-masked]>, Karanjeet Singh <[email-masked]>
Date: Thu, 11 Apr 2019 01:16:54 -0700 (MST)

Hi Brian, 

Breda emailed on April 5th requesting an approval to offer a voucher to the buyer here. 

Can you take a look please. The agent has been following up for long. If approved, can you also email CSpayments as they might require a TL approval. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 11 April, 2019 13:22:26 
Subject: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

Hi Ash, 

With reference to above mention TID; the case went through my follow ups and again is assigned to me but there are no updates on the thread.So could you please ask for an updates as there is no update on the case since last few days. 

Kind Regards, 
Karanjeet 

From: "Karanjeet Singh" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Sunday, 7 April, 2019 16:13:02 
Subject: Re: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

Hi Caleb, 

Are there any updates? 

Kind Regards, 
Karanjeet 

From: "Karanjeet Singh" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Saturday, April 6, 2019 3:23:16 PM 
Subject: Fwd: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

Hi Caleb, 

Please ask for the updates from TL Brian as it is in my follow ups from a long time. 

Kind Regards, 
Karanjeet 

From: "India Inbox" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "karanjeet singh" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]>, "Sean Wilson" <[email-masked]> 
Sent: Friday, April 5, 2019 1:59:27 PM 
Subject: Re: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

Thanks Sean , ill let Brian know 

[ mailto:[email-masked] | @Brian Sexton ] 

Do you think we could offer a voucher here? It was downgraded but it cannot be confirmed if a voucher should have been issues or not, please see Sean's email below 

Kind regards 

Breda 

From: Sean Wilson 
Sent: Friday 5 April 2019 08:27:19 
To: India Inbox 
Cc: [email-masked]; Brian Sexton; Caleb Lundinga Lodi 
Subject: Re: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 
Hey guys, 

Unfortunately there is no way for us to check if there was a voucher included with the tickets, as the order has already been subbed. 

The buyer did select the new ticket through the link though, and if there was a voucher included it would have gone through. However, it is a downgrade ticket, (Went from longside to behind the goal) and the voucher they are chasing is 30% which matches our compensation guidelines. 

Because it could be a system error (or buyer seen another listing with the voucher and thought it applied to all listings) you would have to check with your TL to escalate for the voucher. 

Kind Regards, 
Sean Wilson 
PS Team 

From: India Inbox 
Sent: 04 April 2019 09:03 
To: Sean Wilson 
Cc: [email-masked]; Brian Sexton; Caleb Lundinga Lodi 
Subject: Re: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

[ mailto:[email-masked] | @Sean Wilson ] 

Hi Sean 

I can see you were working on this sub, do you know if the buyer got the 17euro voucher? 

Kind regards 

Breda 

From: Caleb Lundinga Lodi <[email-masked]> 
Sent: Wednesday 3 April 2019 18:02:07 
To: India Inbox 
Cc: [email-masked] 
Subject: Fwd: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 
Hi All, 

Buyer bought 1 ticket but the order was subbed as the seller did not fulfill. Buyer informed that when he received the alternative ticket link, he selected an option to receive alternative ticket+17eur voucher but he has never received the voucher. Checked the case history, there is not voucher requested. 

Can you please request substitution team to check whether a 17eur voucher was included in the offer chosen by the buyer? 

Best Regards 
Caleb 

From: "karanjeet singh" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 15:04:06 
Subject: 20946231-Broker DE- RB Leipzig vs Hertha BSC-30/03/2019-Buyer is chasing voucher 

Hi Caleb, 

With reference to TID: 20946231 the buyer of the transaction is chasing a voucher of amount 17 Eur as the transaction was Substituted from 19513317 and the buyer was provided a link to choose the alternative tickets and buyer states that with the tickets he was offered a voucher of 17 Euro, but as checked on the old and the new transaction there is no details that the buyer was offered a voucher or a voucher has been given to the buyer . The buyer emailed chasing the voucher. So could you please flag it to the relevant team so that this could be looked at or i can be updated that how to action the case? 

Kind Regards, 
Karanjeet