Subject: 19950061 - Fan seller-Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1-12/04/01- Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Wed, 10 Apr 2019 10:02:06 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer is chasing a refund. 
05/04 - Order was moved to Pending Sub 
06/04 - Buyer emailed chasing tickets 
07/04 - Buyer emailed chasing tickets 
08/04 - Escalated to PT for a refund 
08/04 - Buyer was also informed he will be refunded 

On the 01/04 the buyer was emailed informing his order won't be refunded according to our guarantee we will first be looking for replacement. However, the previous agent informed the buyer he will be refunded here. 

The tickets have now been subbed to 21251019 and the buyer doesn't want those tickets. 

The tickets are yet to be shipped. Do you think there's a way to help the buyer out here. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 10 April, 2019 22:16:18 
Subject: 19950061-Fan seller-Childish Gambino & Tame Impala & Ariana Grande - Coachella Music Festival 2019 - Weekend 1-12/04/01-buyer is chasing the refund can we check 

Hi Ashwinee, 

With reference to TID: 19950061 the buyer of the transaction called stating that can you please confirm what is happening with my purchase. As checked the buyer was being refunded under the reason code that the seller did not fulfil and was informed of the same that we are refunding you as your seller is not able to fulfil the sale so the case was escalated to payments by:morgan.mulcahy, but as checked now the transaction is substituted to 21251019 and the tickets are with the buyer but the buyer has already opted for the refund and was ok with it now the buyer does not wants the ticket as he has already opted for the refund and he was informed that he will be refunded . He was also informed that the transaction is cancelled and we are refunding him for the same. Then the transaction was subbed by: shane.oshea. There is also a note by: Sinead.Bartley stating Closing as order was since subbed, no refund, but as checked before this the buyer was informed that the purchase is cancelled and refund is confirmed . So could you please check with it and flag it to the relevant team so that this could be looked at as the buyer is chasing the refund. 

Kind Regards, 
Karanjeet