Subject: Fwd: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Date: Wed, 10 Apr 2019 09:06:19 -0700 (MST)

Hi Parvez, 

Thank you for this update. I think to avoid Red Flag, Ashwani needs to take ownership here. 

Kind Regards, 
Ash 

From: "Parvez Alam" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 10 April, 2019 21:33:15 
Subject: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets 

Hi Ashwani, 

Here is the thread for the case you asked for. 

Kind Regards 
Parvez Khan 

From: "Shaquela Shepherd" <[email-masked]> 
To: "india inbox" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Ashwani Panicker" <[email-masked]>, "Parvez Alam" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 02:35:35 
Subject: Re: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets 

Hi, 

On-call has confirmed there was a mapping error on our end. 

Can you confirm if the buyer attended the event with the tickets they received? 

Buyer will need either need a full refund or a partial refund of 50%. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: India Inbox 
Sent: Monday, April 8, 2019 12:58 PM 
To: CS.NewYork 
Cc: Ashwani Panicker; Parvez Alam; Brian Sexton 
Subject: Re: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets 

[ mailto:[email-masked] | @CS.NewYork ] 

HI NY can you look into this please? 

Kind regards 

Breda 

From: Parvez Alam <[email-masked]> 
Sent: Monday 8 April 2019 16:58:10 
To: India Inbox 
Cc: Ashwani Panicker 
Subject: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets 
Hi Brian, 

Buyer received tickets for Friday session only instead of all sessions what they purchased. Proof was provided, event has been passed now, can you please check with CS.NY once about the tickets and if we can refund the buyer. 

Thank you for your consideration. 

Kind Regards 
Parvez Khan 

From: "Ashwani Panicker" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 8 April, 2019 03:19:10 
Subject: TID: 21145756/ Ticket Network/ Name : Semifinals & Championship - 2019 NCAA Womens Final Four - All Sessions / Date : 05/04/2019 18:00 (Local)/ Regarding to Tickets 

Hi Parvez, 

In reference to above TID the buyer received tickets only for Friday session however he was suppose to get tickets for Sunday which is not received . 
The buyer want to get replacement ticket as the QR code which he received through Flash seat is not working and is valid only for friday. 

Please can you check with the relevant team can we give him refund . 

Regards 
Ashwani