Subject: FW: Unknown emails/Customer Service email queue potential incoming emails
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: John Meerholz <[email-masked]>, Michelle Gubbins <[email-masked]>
Date: Wed, 10 Apr 2019 15:05:16 +0000

Hi all,

If you see the below screenshotted email on a case and the seller has replied to it, please flag this case directly to your TL, they will then send an email asking for us to flag it to Gary Byrne and Heather James.

Mention in the CIAN note that you have been instructed to flag these cases to your TL to reassign to Gary and Heather from Supply, we can't wrap up the cases they need to be kept open, once you've flagged the case you can let your follow up expire as long as you have left the clear CIAN note.

Kind regards,
Brian

From: John Meerholz
Sent: Wednesday 10 April 2019 12:36
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Michelle Gubbins <[email-masked]<mailto:[email-masked]>>
Subject: Unknown emails/Customer Service email queue potential incoming emails

Hi both,

We sent 500+ sellers an email this morning, the content asks the seller to complete a declaration that specifies if they marked themselves as an event organiser by mistake, or alternatively to stipulate if they are ineed an event organiser.

The sellers have been asked to reply to these directly, but many will be called out to.

Gary and Heather are going to be looking after these, they will close the WI and leave a note, could you please ask agents to not take any actions on these?

They can be easily identified by the outgoing content, which should be attached to the reply

Shout if anything unclear, thanks a ton!

John