Subject: 21074067 - Broker: UK - Jay Chou - 26/04/2019 - Ticket Transfer - AXS
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sangeeta Das <[email-masked]>
Date: Wed, 10 Apr 2019 07:42:01 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims not having received the tickets on his AXS account. 

Both the buyer and the seller have provided proof. On the buyer's proof, it states ' ...if the tickets are still not here,there's likely a delivery delay and the tickets will be delivered closer to the event'. 

Should we request the Broker to re-transfer or should we push back and inform the buyer the tickets will be received closer to the event here. 

Kind Regards, 
Ash 

From: "Sangeeta Das" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 10 April, 2019 19:29:19 
Subject: 21074067 Broker UK Jay Chou 26/04/2019 Buyer not transferred tickets 

Hi Ash 

In this case the Broker has not yet transferred the tickets to the Buyer , the buyer has send us valid proof for that . Broker claiming that he has transferred tickets and has even send us a proof but that proof is not satisfying. 

Please flag the case to relevant department asking the broker to fulfil the sale. 

Regards 
Sangeeta