Subject: 21236823 - Fan Seller - Shawn Mendes - 17/04/2019 - Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 9 Apr 2019 09:54:00 -0700 (MST)

Hi Caleb, 

As Edi is off for the next two days, can you assign this to a PT agent to take ownership. 

Can the agent you assign this to, mention in his CIAN that Edi is off for 2 days and this was reassigned. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 22:22:31 
Subject: 21236823 - Fan Seller - Shawn Mendes - 17/04/2019 - Reassign case 

Hi Ash, 

In reference to the above TID. The buyer of this transaction received non consecutive tickets from the seller. 
I have offered partial refund, voucher or correct tickets and setup a follow up to wait for the buyer's reply. 

Can you please assign this case to an EN Agent as i will be OFF for the next 2 days. 

Regards, 
Edivaldo