Subject: Re: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Tue, 9 Apr 2019 09:05:55 -0700 (MST)

Hi Brian, 

No worries. It wasn't your fault. Let's hope the red flag gets removed. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Karanjeet Singh" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 20:47:52 
Subject: RE: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi Ashwinee, 

The buyer has been refunded and given a voucher here now. Apologies for no reply on Sunday. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Tuesday 9 April 2019 10:49 
To: India Inbox <[email-masked]> 
Cc: Karanjeet Singh <[email-masked]> 
Subject: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi, 

This was flagged on 07/04 to check on update and hasn't been forwarded to the relevant team yet. 

Can this be looked into please. 

Kind Regards, 

Ash 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 7 April, 2019 11:52:30 
Subject: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi, 

With reference to the above TID ; can we inform Laura that the broker UA has provided the proof. 

The buyer claims he had to pay extra 35 Euro per tix in order to gain entry at the venue as the tickets were purchased from viagogo. 

Can we escalate to refund the buyer here under 'event restriction' and pay & not charge the seller. 

Kind Regards, 

Ash 

From: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 4 April, 2019 14:53:57 
Subject: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi Ashwinee, 

The seller has already provided the POP and the buyer emailed again chasing the refund so could you please check with it? 

Kind Regards, 

Karanjeet 

From: "Laura McWey" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Anezka Koubkova" < [ mailto:[email-masked] | [email-masked] ] >, "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] >, "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 April, 2019 21:51:48 
Subject: Re: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi, 

I have emailed seller and asked for PoP to be provided within 12 hours. 

Thanks, 

Laura McWey 

From: Anezka Koubkova 
Sent: Wednesday 3 April 2019 17:17 
To: India Inbox; Laura McWey 
Cc: Karanjeet Singh; Ashwinee Latchayya; Brian Sexton 
Subject: Re: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi [ mailto:[email-masked] | 
@Laura McWey ] , 

can you please investigate with the S? 

B claims he had to pay extra 35 Euro per tix in order to gain entry at the venue as tix were purchased from viagogo. 

This is not a regular RAG case, but B had to pay 50% extra of the original tix price to be allowed to entry. 

Kind regards, 

Anezka 

From: India Inbox 
Sent: Wednesday, April 3, 2019 4:47:41 PM 
To: Anezka Koubkova 
Cc: Karanjeet Singh; Ashwinee Latchayya; Brian Sexton 
Subject: Re: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

[ mailto:[email-masked] | @Anezka Koubkova ] 

Hi Anezka 

We have a buyer here who had to pay extra here for entry, could we possible check Pop with the seller? 

Kind regards 

Breda 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 3 April 2019 15:45:43 
To: India Inbox 
Cc: Karanjeet Singh 
Subject: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue 

Hi Breda, 

With reference to the above TID ; the buyer claims that he had to pay an additional 35 Euro (for each ticket) in order to get entry to the event as tickets were purchased from viagogo. 

The buyer has provided proof of the same. 

Can this be looked at please. - Are we going to refund the 70 euros here or would this be treated as a RAG as the buyer wouldn't have gotten entry had they not paid an additional 35 euro for each ticket. 

Kind Regards, 

Ash 

From: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 April, 2019 21:08:48 
Subject: 20828367-Broker UA-FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19-03/04/2019-Can we check with it 

Hi Ashwinee, 

With reference to TID: 20828367 the buyer emailed stating that they had to pay 70 Euro's extra in order to gain entry at the event as the tickets were purchased on viagogo . To claim the tickets they had to pay 35 Euro X 2 . So could you please forward this to the relevant team so that this could be looked at? Please find the proof in the attachments. 

Kind Regards, 
Karanjeet