Subject: Re: TID: 21045466
From: Jenny Ortega <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Valentina Bonente <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Mon, 8 Apr 2019 09:12:14 -0700 (MST)

Never mind! Sorry but seller is French. I'll flag it to Mike separate. 

Jenny 

From: "Jenny Ortega" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 8 April, 2019 21:41:18 
Subject: Re: TID: 21045466 

Hi guys 

I called the buyer and he is complaining because the tickets are not personalise with his information. Seller uploaded tickets with his name. 

@Valentina: Can you please call the fan seller and ask to personalise tickets with buyers info? The details are in the confirmation sale email sent to seller. 

Buyer confirmed details are correct. 

Jenny 

From: "Worchuirin" <[email-masked]> 
To: "Jenny Ortega" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 8 April, 2019 21:29:53 
Subject: Re: TID: 21045466 

Hi Jenny, 

Can you please take ownership of this case? 

Kind Regards, 
M.Worchuirin 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Monday, 8 April, 2019 20:26:23 
Subject: TID: 21045466 

Hi Mike, 

We received a call from the ES buyer who was unable to speak English. 

Can we reassign this to an ES agent. 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 8 April, 2019 20:19:01 
Subject: Spanish gent 

Hi Ash, 

Can you please assign this case to Spanish agent? 

Account holder can speak only Spanish. 

TID: 21045466 

Thanks 
Valentina