Subject: 20881134 - Fan Seller - Benfica vs Eintracht Frankfurt - Quarter Finals - Europa League 2018-19 - 11/04/2019 20:00 - alternative tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Tanu Tomar <[email-masked]>
Date: Mon, 8 Apr 2019 04:48:38 -0700 (MST)

Hi, 

With reference to the above TID ; Bruno is following this case and has emailed the buyer with a link for alternative tickets. 

Those seems downgraded ones and the buyer would like to have a compensation. 

Can he take a look please. 

Kind Regards, 
Ash 

From: "Tanu Tomar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 8 April, 2019 16:46:38 
Subject: 20881134 - Fan Seller - Benfica vs Eintracht Frankfurt - Quarter Finals - Europa League 2018-19 - 11/04/2019 20:00 - alternative tickets 

Hi, 

With reference to above TID, buyer email that purchase category is no longer available and he should get some other category. He is asking if he will get price difference. 

Checked Category 1 is not available and Category 2 is of less amount. 

Should we offer 30% partial refund 

Regards 
Tanu Tomar