Subject: Re: 381704642 - Fan Seller - Listing State : Pending Proof High Risk Event - unable to list
From: Ashwinee Latchayya <[email-masked]>
To: Kunal Rastogi <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Sun, 7 Apr 2019 23:26:35 -0700 (MST)

Hi Kunal, 

Perfect. Thank you :) 

@val - please see below. 

Kind Regards, 
Ash 

From: "Kunal Rastogi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Monday, 8 April, 2019 11:28:47 
Subject: Re: 381704642 - Fan Seller - Listing State : Pending Proof High Risk Event - unable to list 

Hi Ashwinee, 

There are 2 possible ways to get their listing activated. 

1- Suggest the seller to use the relist option - this will activate their listing with immediate effect. 
2- We are unable to download to view the proof of purchase they have uploaded on previous occasions, please ask the seller to re-submit their proof of purchase. 

Regards 
Kunal 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Kunal Rastogi" <[email-masked]>, "Valentina Bonente" <[email-masked]> 
Sent: Sunday, 7 April, 2019 21:40:40 
Subject: Fwd: 381704642 - Fan Seller - Listing State : Pending Proof High Risk Event - unable to list 

Hi Val, 

See attached the possible reason why his listing is being rejected. 

I'll also check with someone and confirm what can be done. 

@Kunal - can you provide us with some details here please. What can the seller provide to get the listing accepted. 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 April, 2019 17:01:39 
Subject: 381704642 - Fan Seller - Listing State : Pending Proof High Risk Event - unable to list 

Hi Ash, 

This seller purchased tickets from us and he is trying to relist tickets. One listing is active. The other one is in Pending Proof High Risk Event . He informed me he uploaded the POP (email confirmation from viagogo) three times, but still we are not accepting it. 

Can you please forward this to the relevant department in order to look into this. 

Thanks 
Valentina