Subject: RAG Module Updated
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>, Tanu Tomar <[email-masked]>, Valentina Bonente <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>, melisa nunez <[email-masked]>, Becho Davy Jaures <[email-masked]>, Christian <[email-masked]>, Siddharth Taneja <[email-masked]>, David Glowalla <[email-masked]>, Poonam Chawla <[email-masked]>, Keshav Khurana <[email-masked]>, Jenny Ortega <[email-masked]>, kasende <[email-masked]>, Daniele Castiglioni <dani
Cc: Kritika Mirchandani <[email-masked]>, Viraat <[email-masked]>, Worchuirin <[email-masked]>
Date: Sun, 7 Apr 2019 00:39:29 -0700 (MST)

Hi Team, 

There has been some changes related to the RAG module in Training External. 
Can you all go through this and confirm you've read and understood the RAG Process. 

    * Slide 14 : Regarding when should a buyer be refunded if e-tickets have been printed or not. 
    * Slide 17 : What it means when we say the buyer has proof / no proof. 
    * Slide 18 : Clarification added to show what we mean when we say it is not clear if the buyer has proof or not (e.g. the buyer does not give a clear reason for being refused entry, then we would need to ask for proof) 
    * 
Slide 37-39 : Explanations for what each of the “No Refund” reasons mean. 

Kind Regards, 
Ashwinee