Subject: 19065713 - Fan Seller - Rammstein - 28/05/2019 - Can we Sub it ?
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Date: Sun, 7 Apr 2019 00:32:05 -0700 (MST)

Hi Karan, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 6 April, 2019 16:56:54 
Subject: 19065713-Fan Seller-Rammstein-28/05/2019- Can we Sub it ? 

Hi Ashwinee, 

With reference to TID: 19065713 the buyer emailed stating that they have received the wrong tickets as the tickets for this event needs to be personalised but the buyer has got the non personalised tickets. As a proof the buyer has also attached a proof which was sent to him by the seller in which the seller states that :As i purchased the tickets from Eventim so i am not able to personalise the tickets and as per viagogo the tickets can be non personalised so here by i send you the tickets and request you to change the name yourself through the website. As checked that we had sent the seller names of the buyer to personalise the tickets . The seller did not fulfil so can you please check with it and flag it to the relevant team so that we could sub it when the buyer sends us the tickets back as the order is for 957 Euro. Please find the proof of the tickets and the letter in the attachments. 

Kind Regards, 
Karanjeet