Subject: 21143949 - Broker HK - John Mayer - 08/04/2019 - Buyer chasing tickets/ ELS
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sun, 7 Apr 2019 00:26:12 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer is chasing tickets. 

An email was sent to the buyer on 04/04 informing the tickets have been dispatched however he hasn't received anything yet. 

Can SS team contact the HK Broker to investigate this case please. The event is tomorrow. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 6 April, 2019 16:08:01 
Subject: 21143949 - Broker HK - John Mayer - 08/04/2019 - Buyer chasing tickets/ ELS 

Hi Ash, 

In reference to the above TID. The buyer of this transaction is chasing tickets on 06/04/2019 as a system email was sent stating that tickets were shipped on 04/04/2019 using an ELS service and should be delivered within 4 hours. 

Can you please ask SS team to check with the Broker HK whether the tickets were shipped as the transaction state shows in transit 

Regards, 
Edivaldo