Subject: 20047105 - Broker DE - Bob Dylan - 04/04/2019 - Buyer is chasing the tickets.
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Date: Thu, 4 Apr 2019 07:50:44 -0700 (MST)

Hi, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 April, 2019 19:43:07 
Subject: 20047105-Broker DE-Bob Dylan-04/04/2019- Buyer is chasing the tickets. 

Hi Ashwinee, 

With reference to TID:20047105 the buyer called chasing the tickets as the tickets were reshipped by us as they were returned to sender under the reason : The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. but as checked the Delivery Plan is UPS Access Point - DE Domestic (Express Saver). So how can it be possible that the receivers address is incorrect . The tickets are reshipped and are stuck as per the tracking status of the UPS it says In Transit 03/04/2019 11:59 - 
A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your shipment is scheduled to arrive today after the delivery commitment time . The event is in four hours so can you please flag it to the relevant team so that this could be looked at whether we can move it into pending replacement or not as according to me the buyer is right with this. 

Kind Regards, 
Karanjeet