Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Thu, 4 Apr 2019 01:03:54 -0700 (MST)

Hi Brian, 

The team has been informed. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Worchuirin" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Parvez Alam" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]>, "Charanjit Singh" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Breda Cremins" <[email-masked]>, "Agata Domanska" <[email-masked]> 
Sent: Thursday, 4 April, 2019 13:31:25 
Subject: FW: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

Hi, 

Can you please inform the agents about this; 

For future reference please ask agents not to confirm to buyers that they will receive tix offered, but that they will pass on to the relevant department. We have had some cases where agents confirm tickets to the buyers and when we go to sub they are no longer available, which is agitating for the buyers. 

Kind regards, 

Brian 

From: India Inbox 
Sent: Wednesday 3 April 2019 21:39 
To: Brian Sexton <[email-masked]> 
Cc: Poonam Chawla <[email-masked]>; Worchuirin M <[email-masked]>; Agata Domanska <[email-masked]> 
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

[ mailto:[email-masked] | @Agata Domanska ] Thanks Agata 

[ mailto:[email-masked] | @Brian Sexton ] 

Kind regards 

Breda 

From: Agata Domanska 
Sent: Wednesday 3 April 2019 16:06:23 
To: India Inbox 
Cc: Poonam Chawla; Worchuirin M; Brian Sexton 
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

Hi Breda, 

This is now subbed. 

For future reference please ask agents not to confirm to buyers that they will receive tix offered, but that they will pass on to the relevant department. We have had some cases where agents confirm tickets to the buyers and when we go to sub they are no longer available, which is agitating for the buyers. 

Kind regards, 

Agata 

PS Team 

Team Lead Artur Himich 

From: India Inbox 
Sent: 03 April 2019 17:02:09 
To: Agata Domanska 
Cc: Poonam Chawla; Worchuirin M; Brian Sexton 
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

[ mailto:[email-masked] | @Agata Domanska ] 

FYI 

Kind regards 

Breda 

From: Worchuirin M < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 3 April 2019 16:00:39 
To: India Inbox 
Cc: Poonam Chawla 
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

Hi Breda, 

Buyer has accepted the alternate ticket offer on call. 

Can you please forward to agata.domanska? 

Kind Regards, 

M.Worchuirin 

From: "Poonam Chawla" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Worchuirin" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 April, 2019 21:20:15 
Subject: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets 

Hi Mike, 

Buyer called accepting the replacement tickets offered to him. 

Could you please forward this case to "agata.domanska" to take further action accordingly. 

Kind Regards, 

Poonam