Subject: FW: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets
From: Brian Sexton <[email-masked]>
To: Mansi Chhabra <[email-masked]>, Sankarshan Rajan <[email-masked]>, Worchuirin M <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Parvez Alam <[email-masked]>, Anurag Pradhan <[email-masked]>, Rosette Modiri <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Kritika Mirchandani <[email-masked]>, Breda Cremins <[email-masked]>, Agata Domanska <[email-masked]>
Date: Thu, 4 Apr 2019 08:01:25 +0000

Hi,

Can you please inform the agents about this;

For future reference please ask agents not to confirm to buyers that they will receive tix offered, but that they will pass on to the relevant department. We have had some cases where agents confirm tickets to the buyers and when we go to sub they are no longer available, which is agitating for the buyers.

Kind regards,
Brian

From: India Inbox
Sent: Wednesday 3 April 2019 21:39
To: Brian Sexton <[email-masked]>
Cc: Poonam Chawla <[email-masked]>; Worchuirin M <[email-masked]>; Agata Domanska <[email-masked]>
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets

@Agata Domanska<mailto:[email-masked]> Thanks Agata

@Brian Sexton<mailto:[email-masked]>

Kind regards

Breda

________________________________
From: Agata Domanska
Sent: Wednesday 3 April 2019 16:06:23
To: India Inbox
Cc: Poonam Chawla; Worchuirin M; Brian Sexton
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets

Hi Breda,

This is now subbed.

For future reference please ask agents not to confirm to buyers that they will receive tix offered, but that they will pass on to the relevant department. We have had some cases where agents confirm tickets to the buyers and when we go to sub they are no longer available, which is agitating for the buyers.

Kind regards,

Agata

PS Team

Team Lead Artur Himich

________________________________
From: India Inbox
Sent: 03 April 2019 17:02:09
To: Agata Domanska
Cc: Poonam Chawla; Worchuirin M; Brian Sexton
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets

@Agata Domanska<mailto:[email-masked]>

FYI

Kind regards

Breda

________________________________
From: Worchuirin M <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 3 April 2019 16:00:39
To: India Inbox
Cc: Poonam Chawla
Subject: Re: ID : 19285632 , Broker UK, Shawn Mendes, 07/04/2019, Alternative tickets

Hi Breda,

Buyer has accepted the alternate ticket offer on call.

Can you please forward to agata.domanska?

Kind Regards,
M.Worchuirin
________________________________
From: "Poonam Chawla" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 3 April, 2019 21:20:15
Subject: ID : 19285632 , Broker UK,  Shawn Mendes,  07/04/2019, Alternative tickets

Hi Mike,

Buyer called accepting the replacement tickets offered to him.

Could you please forward this case to "agata.domanska" to take further action accordingly.

Kind Regards,
Poonam