Subject: 20828367 - Broker UA - FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19 - 03/04/2019 - Issue at the venue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Wed, 3 Apr 2019 08:45:43 -0700 (MST)

Hi Breda, 

With reference to the above TID ; the buyer claims that he had to pay an additional 35 Euro (for each ticket) in order to get entry to the event as tickets were purchased from viagogo. 

The buyer has provided proof of the same. 

Can this be looked at please. - Are we going to refund the 70 euros here or would this be treated as a RAG as the buyer wouldn't have gotten entry had they not paid an additional 35 euro for each ticket. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 21:08:48 
Subject: 20828367-Broker UA-FC Bayern München vs 1. FC Heidenheim - DFB Pokal 2018-19-03/04/2019-Can we check with it 

Hi Ashwinee, 

With reference to TID: 20828367 the buyer emailed stating that they had to pay 70 Euro's extra in order to gain entry at the event as the tickets were purchased on viagogo . To claim the tickets they had to pay 35 Euro X 2 . So could you please forward this to the relevant team so that this could be looked at? Please find the proof in the attachments. 

Kind Regards, 
Karanjeet