Subject: Fwd: CIAN
From: Ashwinee Latchayya <[email-masked]>
To: David Glowalla <[email-masked]>
Date: Wed, 3 Apr 2019 06:54:19 -0700 (MST)

C: buyer informed us that he received child concession tickets, he ordered normal tickets 

I: checked the case history, TS: Pending shipment creation ; DP: ; after we received the buyer's query we requested the seller to fulfil, no reply from the seller, close to the event the case was moved to pending sub, event is over now and the buyer has not received any replacement 
Tickets were deleted and TS was moved back to pending shipment 

A: on call i informed the buyer that we will initiate a refund and he will receive an email from us the next days 

N: Payments will investigate further, and contact me if required 

From: "David Glowalla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 19:22:10 
Subject: CIAN 

C: buyer informed us that he received child concession tickets, he ordered normal tickets 
I:checked the case history, after we received the buyers query we requested the seller to fulfil, no reply from the seller, close to the event the case was moved to pending sub, event is over now and the buyer has not received any replacement 
A: on call i informed the buyer that we will initiate a refund and he will receive an email from us the next days 
N: Payments will investigate further, and contact me if required