Subject: [REQUEST] – Audit Review - 20933928
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Viraat <[email-masked]>, Karanjeet Singh <[email-masked]>
Date: Wed, 3 Apr 2019 06:48:22 -0700 (MST)

Hi Brian, 

Can we forward this audit to be reviewed please. 

Request For 	

David Lee 

Request From 	

(TL - Ashwinee) and Brian Sexton 

Details 	

Scorecard ID: 24404 

TID: 20933928 

Agent Name: Karanjeet Singh 

Reason for Review request: On the day of this event, we received a lot of queries in regards to non consecutive seats and this was flagged to Limerick. 

Additional Information: 

Karan received a yellow flag stating: The agent confirmed that the tickets were correct but tickets were wrong - Buyer received seats Row 18 seats 10 and 12 and Row 19 seat 19. 

Many such cases were flagged to the India Inbox and we were told to push back. Please see screenshot of the same. This TID in particular wasn't flagged as we were told to push back the FC Barcelona cases. 

Hoping this will be looked into fairly. 

Kind Regards, 

Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 17:54:43 
Subject: 20933928-please check with it 

Hi Ashwinee, 

With reference to TID: 20933928 i have received a red flag in this case and as suggested that we had to push back the customers with the same query as we got an update from Limerick so could you please check with it an review the case? 

Kind Regards, 
Karanjeet