Subject: Re: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets
From: India Inbox <[email-masked]>
To: LMSTeam.UK <[email-masked]>, LMS Enquiries <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Wed, 3 Apr 2019 11:00:08 +0000

Hi all

Note for TL Ashwinee

**

Hi Breda,

Can we hold on to this for now please.

The seller is confused as of what she wants to do at the moment.

She claims she has uploaded the proof of purchase and however the state is Pending Review High Risk Event. If proof has been received can be simply activate it please.

Kind Regards,
Ash

Kind regards

Breda

________________________________
From: LMSTeam.UK
Sent: Wednesday 3 April 2019 10:58:32
To: LMS Enquiries; India Inbox; Ashwinee Latchayya; LMSTeam.UK
Subject: RE: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets

Hi Agata,

Please provide full lda with name and phone number to return.

Thanks

From: LMS Enquiries
Sent: 03 April 2019 11:21
To: India Inbox <[email-masked]>; Ashwinee Latchayya <[email-masked]>; LMSTeam.UK <[email-masked]>
Subject: Re: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets

@LMSTeam.UK<mailto:[email-masked]> please advise if these tickets can be sent back to the seller as they are unable to provided PoP to activate listing?

Kind regards,

Agata

________________________________

From: India Inbox
Sent: 03 April 2019 10:18:43
To: Ashwinee Latchayya; LMS Enquiries
Subject: Re: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets

@LMS Enquiries<mailto:[email-masked]>

Hi all

Can you advise further on this? This seller is frustrated about hit snad has been contacting in a lot.

Any information wuold be great,

Kind regards

Breda

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 3 April 2019 10:02:14
To: India Inbox
Subject: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets

Hi Breda,

Following our conversation, please find below what happened.

The seller listed those tickets as LMS (those were sent to us) and was requested to provide a PoP.

She was unable to upload the proof as she only has a receipt and it doesn't state the event but the price paid.

As she had already dropped them off, she couldn't retrieve the tickets as the depot was closed.

I advised her to call UPS and check if those could be sent back to her but I suppose it was too late as this morning it was received by our team.

- The seller lives about 2 hours away and cannot collect the tickets at the collection point. She also claims there is no such information on our T&C that they needed to be collected at a particular collection point if not sold. The seller also claims that she was informed by one of our colleague that she could collect them at the venue.

- The seller will be attending the event but isn't willing to travel another 30 minutes (from the venue - to the collection point) as she will be with her mother of 60 years old and children.

Could you please see if we can send those tickets which have been received by our LMS team to seller.

Kind Regards,

Ash