Subject: LID - 380664740 - The Randox Health Grand National 2019 - Grand National Day - Liverpool, GB - 06/04/2019 - Issues collecting tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Date: Wed, 3 Apr 2019 03:02:14 -0700 (MST)

Hi Breda, 

Following our conversation, please find below what happened. 

The seller listed those tickets as LMS (those were sent to us) and was requested to provide a PoP. 
She was unable to upload the proof as she only has a receipt and it doesn't state the event but the price paid. 
As she had already dropped them off, she couldn't retrieve the tickets as the depot was closed. 
I advised her to call UPS and check if those could be sent back to her but I suppose it was too late as this morning it was received by our team. 

- The seller lives about 2 hours away and cannot collect the tickets at the collection point. She also claims there is no such information on our T&C that they needed to be collected at a particular collection point if not sold. The seller also claims that she was informed by one of our colleague that she could collect them at the venue. 

- The seller will be attending the event but isn't willing to travel another 30 minutes (from the venue - to the collection point) as she will be with her mother of 60 years old and children. 

Could you please see if we can send those tickets which have been received by our LMS team to seller. 

Kind Regards, 
Ash