Subject: Fwd: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Christian <[email-masked]>
Date: Wed, 3 Apr 2019 00:24:02 -0700 (MST)

Hi Ekta, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Charanjit Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Christian" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Ekta VGG" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 01:23:26 
Subject: Re: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation 

Hi Ashwinee, 

Seller is claiming that they have called buyer and buyer told them that tickets were not fake. Buyer told to seller that their issue was that they were not allowed access to a vip section CALLED APRON VIEWS, which seller has also explained to them that they bought GA tickets not VIP tickets. 

Daniel can not call buyer due to time difference. Please assign this case to day shift agent to call buyer and understand what exactly happened at the venue to them. 

Thanks & Regards, 
Charanjit 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Cc: "Christian" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Ekta VGG" <[email-masked]> 
Sent: Tuesday, April 2, 2019 10:15:08 AM 
Subject: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation 

Hi Charanjit, 

The above mentioned TID was flagged to you. 

Do you have any update here ? 

@Ekta / Sankarshan - putting you in copy as I see EKta has the case now. 

Kind Regards, 
Ash 

From: "Christian" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 31 March, 2019 22:14:35 
Subject: 21030689 -- Fan seller -- 30/03/2019 -- Dubai World Cup 2019 -- Buyer's refund investigation 

Hi Ash, 

This is regarding the TDI : 21030689; The buyer was RAG and we already escalated the case to the payment team. 

The seller disagree with it and emailed us the proof of purchase also the seller stated the that he contacted buyer himself and buyer said the tix was a genuine however he was not happy for the section (Price paid) that's the reason he have contacted Viagogo. 

Can you please investigate the case 

Kind Regards, 
Christian Sitele