Subject: Re: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data
From: Ashwinee Latchayya <[email-masked]>
To: Viraat <[email-masked]>
Date: Tue, 2 Apr 2019 09:33:25 -0700 (MST)

Hi Viraat, 

This has been done. 

Kind Regards, 
Ashwinee 

From: "Viraat" <[email-masked]> 
To: "teamlead viagogo" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 20:40:51 
Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi , 

Please refer to the below email thread, One of our agents made a mistake and disclosed his name and location. Please inform every agent on the floor to not make the same mistake. 

This is for Team Lead only . Do not share the agents name with any one else. 

Kind regards , 
Viraat 

From: Brian Sexton <[email-masked]> 
Sent: 02 April 2019 17:03 
To: Charanjit Singh Sandhu; Virat Joshi 
Cc: Thiago Pavoni; Carlos Cubillo 
Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi Charanjit, 

Could you please review this with Daniel Khing, he’s giving a customer his full name, your name, and our location. He should not be giving out these details. 

Kind regards, 

Brian 

From: Thiago Pavoni 
Sent: Tuesday 2 April 2019 16:54 
To: Brian Sexton <[email-masked]> 
Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi Brian, 

Can this case be flagged. 

Thanks, 

Thiago 

From: Carlos Cubillo 
Sent: Tuesday 2 April 2019 12:19 
To: Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi Thiago! 

The name is Daniel.khing 

Regards, 

Carlos 

From: Thiago Pavoni 
Sent: 02 April 2019 12:17 
To: Carlos Cubillo 
Subject: RE: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi Carlos, 

Can you please provide the agent name. 

Regards, 

Thiago 

From: Carlos Cubillo 
Sent: Tuesday 2 April 2019 12:07 
To: Thiago Pavoni < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data 

Hi Thiago! 

Could this agent be explained that should not give any personal information to customers? 

Has given his full name and his TL's. 

Regards, 

Carlos