Subject: 18380396
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Tue, 2 Apr 2019 08:48:42 -0700 (MST)

Hi Anurag, 

Could you provide feedback to Samuele please. 

26/03 - buyer emailed us claiming tickets didn't arrive & he has to collect them at the event 
26/03 - agent alexandra called the buyer to find out what happened 
26/03 - agent called the buyer & she informed that she received in the envelope two papers that one is the POP from seller 
26/03 - agent sent proof of envelop blurb to check what she received & followed up the case 
27/03 - follow up overdued & went to Samuele 
28/03 - Samuele followed up the case - copying the same cian and only changed the 'time to event' 
29/03 - Samuele followed up the case - copying the same cian and only changed the 'time to event' 
30/03 - Samuele followed up the case - copying the same cian and only chan ged the 'time to event' 
31/03 - Samuele followed up the case - copying the same cian and only chan ged the 'time to event' 

The event was on 29/03. Samuele should have called the buyer to request proof as none was provided. Instead he kept following up. He might have called but we have no idea if he did as the cian was copied and pasted. 

And now the event is over and no resolution was taken. 

Can you share feedback with him please. 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 14:17:11 
Subject: 18380396 

Hi Ash, 

Can you please check this case in order to inform agent samuele.merloni. 

Thanks 
Valentina