Subject: 19323784 - Broker: DE - Die Komische Nacht - 02/04/2019 - Venue Issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Karanjeet Singh <[email-masked]>
Date: Tue, 2 Apr 2019 07:54:46 -0700 (MST)

Hi Breda, 

Following your request, can you check with EDM whether the venue of the above event is the same of not. 

Buyer claims to have wrong tickets - incorrect venue name. 

Upon further investigation, we've found that the venue is 950 mts away from each other & that there are 9 artists performing and for the event taking place at Filmtheater Hasetor. 

However, there's no mention of the other venue - : Lagerhalle Osnabrück (which is the venue for which the tickets were purchased). 

Link - https://www.komische-nacht.de/detailseite-veranstaltung/16-komische-nacht-osnabrueck/207157be7b4ecd3fd7ec38a09beb0101/ 

We're unable to confirm whether those venue are actually the same and until this is done we won't know if we have to follow the wrong ticket procedure. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Karanjeet Singh" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 19:17:44 
Subject: Fwd: 19323784-Broker DE-Die Komische Nacht-02/04/2019-Can we check whether the tickets are correct or not 

Hi Karan, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 19:10:39 
Subject: 19323784-Broker DE-Die Komische Nacht-02/04/2019-Can we check whether the tickets are correct or not 

Hi Ashwinee, 

With reference to TID:19323784 the buyer brought the tickets for Venue : Lagerhalle Osnabrück but has received the tickets for Venue:Filmtheater Hasetor the venue is just 2 mins away still in a different location . As checked there is Lagerhalle in the confirmation of the official website but when checked the place whether the artist are going then Filmtheater. So its not sure that whether the tickets are correct or not. So could you check with it and flag it to the relevant team so that this could be looked at ? As the event is in 4 Hours 

Kind Regards, 
Karanjeet